Privacy Policy for GL Psycho-Support Services

Your Privacy Matters to Us

Welcome to GL Psycho-Support Services. This Privacy Policy explains how we collect, use, and protect your personal data. By using our services, you agree to the terms outlined below.

1. Who We Are:

   GL Psycho-Support Services
   Address: 123 Therapy Street, Roseau, Dominica
   Email: Glpsycho.sup@gmail.com
   Phone: 1(767) 265-9108

   GL Psycho-Support Services is the data controller for the purposes of this Privacy Policy.

2. What Information We Collect:

   We collect the following types of data:

   • Personal Identification Information: Name, email address, phone number, postal address, and other contact details.
   • Service-Related Information: Details provided during consultation requests, intake forms, or therapy sessions.
   • Technical Data: IP address, browser type, device ID, operating system, referral URLs, and site usage analytics.
   • Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to track website usage and improve functionality.

3. Legal Bases for Processing (GDPR Compliance):

   We process your personal data based on one or more of the following legal grounds:

   • Consent: When you voluntarily provide us with data (e.g., to book a consultation).
   • Contract: When processing is necessary to fulfill our service obligations to you.
   • Legal Obligation: To comply with applicable legal requirements.
   • Legitimate Interests: To improve our services, maintain security, and understand user behavior (where not overridden by your rights).

4. How We Use Your Information:

   We use your data to:

   • Provide psychological and counseling services.
   • Respond to inquiries and schedule consultations.
   • Personalize and improve your online experience.
   • Send service-related updates, newsletters, or promotions (you may opt out anytime).
   • Fulfill legal obligations and ensure the safety of our users.
   • Analyze website performance and usage trends.

5. International Data Transfers:

   We may store or process your information in countries outside your own (e.g., cloud services or data processors). Where applicable, we ensure such transfers comply with data protection regulations using safeguards such as Standard Contractual Clauses (SCCs).

6. How We Protect Your Data:

   We use a combination of:

   • Encryption
   • Secure server environments
   • Access controls and user authentication
   • Staff training in data protection

   However, no system is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies:

   We use the following cookie types:

   • Essential Cookies: Necessary for basic site functionality.
   • Performance Cookies: Help us understand how visitors use the site (e.g., Google Analytics).
   • Marketing Cookies: Track browsing behavior for relevant content or promotions.

   You may control or disable cookies via your browser settings. EU/EEA users will be prompted for cookie consent as required by law.

8. Data Sharing and Disclosure:

   We do not sell your personal data. We may share your data with:

   • Trusted third-party service providers (e.g., hosting, IT support, secure scheduling software)
   • Legal authorities, when required by law
   • Successors in the event of a merger, acquisition, or asset transfer

   All third parties are bound by confidentiality and data protection obligations.

9. Your Data Protection Rights:

   You have the right to:

   • Access the personal data we hold about you
   • Correct any inaccurate or incomplete information
   • Request deletion of your data (subject to legal obligations)
   • Restrict or object to the processing of your data
   • Withdraw consent at any time, where applicable
   • Lodge a complaint with your local data protection authority

10. Data Retention:

    We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law or professional guidelines. When no longer needed, we securely delete or anonymize your data.

11. Children’s Privacy:

    Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18 without parental consent. If we discover that we have collected such data, we will delete it promptly.

12. Links to External Websites:

    Our website may contain links to third-party sites. We are not responsible for the content, privacy practices, or security of those sites. Please review their policies before submitting personal data.

13. Automated Decision-Making:

    We do not use personal data for automated decision-making or profiling that has legal or similarly significant effects.

14. Updates to This Privacy Policy:

    We may update this Privacy Policy periodically. Changes will be posted on this page with the “Last Updated” date. Please check back regularly for updates.

15. How to Contact Us:

    If you have questions about this Privacy Policy or your personal data, contact us at:

    GL Psycho-Support Services
    Email: Glpsycho.sup@gmail.com
    Phone: 1(767) 265-9108