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Data Usage Policy

Welcome to GL Psycho-Support Services. This Data Usage Policy explains how we collect, use, store,
and protect your information in connection with our online psychotherapy services.
By using our website and services, you consent to the terms described herein.

  1. Information We Collect

    We collect and process personal information you provide when using our services. This may include:

    • Full name, email address, phone number, and other contact details
    • Appointment scheduling data
    • Messages or communications via our platform
    • Technical data such as IP addresses, device identifiers, and browser information

    We do not collect more data than is necessary

  2. Purpose of Data Collection

    Your information is used strictly for the following purposes:

    • To provide, personalize, and improve our therapy services
    • To schedule and manage appointments
    • To communicate important updates, confirmations, and reminders
    • To improve the functionality and user experience of our website
    • To fulfill legal and ethical obligations of professional care
  3. Legal Basis for Processing

    We process your data based on one or more of the following legal bases:

    • Your explicit consent
    • The need to perform a contract (e.g., service provision)
    • Compliance with legal obligations (e.g., health regulations)
    • Our legitimate interest in delivering secure and effective therapy services
  4. Data Sharing and Third Parties

    We do not sell or rent your personal data. Your information may only be shared with:

    • Trusted third-party providers for secure hosting, communication, or analytics
    • Legal authorities, when required by applicable law or court order
    • Licensed therapists or staff involved in your care (with your consent where required)

    All third parties are contractually bound to protect your information in line with this policy.

  5. Data Security

    We employ strong technical and organizational measures to secure your information. These include:

    • Encryption of data in transit and at rest
    • Secure authentication and access controls
    • Regular security assessments and updates
    • Role-based access for authorized personnel only

    However, while we do our best to protect your data, no online system can be 100% secure.

  6. Data Retention

    We retain personal data for as long as necessary to:

    • Fulfill the purposes described above
    • Comply with legal, regulatory, or ethical obligations
    • Resolve disputes and enforce agreements

    When data is no longer needed, it will be securely deleted or anonymized.

  7. Your Rights

    Depending on your jurisdiction, you may have the right to:

    • Request access to your personal data
    • Request correction or deletion of inaccurate or outdated information
    • Withdraw consent at any time (if processing is based on consent)
    • Object to or restrict data processing
    • Request a copy of your data in a structured, portable format (data portability)

    To exercise these rights, contact us at Glpsycho.sup@gmail.com. We will respond within a reasonable timeframe, as required by law.

  8. International Users

    Our services may be accessed globally. If you are located outside of the jurisdiction where our servers are located, please be aware that your information may be transferred, stored, and processed in countries with different data protection laws.

  9. Policy Updates

    We may update this policy from time to time to reflect changes in technology, legal requirements, or service offerings. When we do, we will revise the effective date and notify users as required.

  10. Contact Us

    If you have questions or concerns regarding this policy or your personal data, please contact us at Glpsycho.sup@gmail.com.